The Business Need for IP Telephony
The decision to deploy IP telephony has long since moved away from a discussion about technical risk as the technology is now very mature, and is firmly routed in economic and commercial benefits. In general terms, any greenfield site should be fitted with an IP telephony solution rather than a traditional PBX, and IP telephony should also be installed where the existing infrastructure is obsolete and needs to be replaced. The difficulty lies in justifying the replacement of a perfectly working traditional PBX solution with an IP telephony solution, and it is here that a carefully designed upgrade path can assist - allowing the customer to begin to invest in the new technology while continuing to utilise the existing equipment until this needs to be replaced. This option will deliver the optimum commercial benefit.
Today’s IP telephony solutions cover a range of applications beyond simple “dialtone” on the desk. The ability to integrate voicemail, “presence”, fax to email and advanced call centre features such as call routing are present in many basic IP telephony solutions. The benefits also occur in not having to double up on WAN links or cabling infrastructure in buildings, scalability and ease of management.
The most important benefits for many organisations lie in the freedom that IP telephony grants to its employees, allowing them to work in different offices, from home or from any Internet connected location and still have telephony services available to them.
Why work with Network Defence?
Network Defence has extensive experience of designing, deploying and managing complex IP telephony solutions, including call centres, hospitality locations and general business solutions. Our managed service offerings deliver a complete solution to our customers - providing additions, moves and changes to a consistent service level. This gives our customers the confidence and reassurance to the business that this vital service is being looked after.
Contact Network Defence to see how we can assist in migrating or managing your IP telephony solution
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